Refund policy

Made-to-order items. Every item is made to your specification after you order. We can’t accept returns or exchanges for change of mind or wrong size, so please check the size guide first. For EU and UK customers: because items are made to order, the 14-day right of withdrawal does not apply.

Damaged, defective or wrong item. Email support@quorrasupply.com within 30 days of delivery with your order number and a clear photo. We’ll send a replacement or refund the item at no cost. You do not need to return it. We cannot receive returns at a residential address.

Cancellations. You can cancel or change an order within 12 hours of purchase. After that, production may have started and we can’t cancel it.

Refunds. Approved refunds go to your original payment method within 5 to 10 business days. Original shipping is refunded only if we made the error.

Lost orders. If a package is confirmed lost, we’ll reship or refund it.